captain 77 Casino & Sportsbook Terms

We at captain 77 operate an online entertainment platform available where local law permits. This page sets out the terms under which we provide access to live-dealer tables, sportsbook coverage, slot games, and related services across Android, iOS, and web browsers. Our terms apply to every account holder and govern deposits, withdrawals, bonuses, and dispute resolution.

When you open an account on captain 77, you agree to these conditions. We enforce them consistently to protect both our users and the integrity of our platform. If any term is unclear, our support team can explain it in your preferred language.

Account Opening and Verification

Account opening on captain 77 begins with email verification, identity confirmation, and a valid deposit method. We require proof of identity (national ID, passport, or driver's license) and proof of address (utility bill or bank statement dated within three months). This process, known as Know Your Customer (KYC) verification, protects both you and our platform.

We process KYC documents within standard verification windows. Once verified, your account unlocks access to live blackjack, roulette, baccarat studios, football betting on Liga 1 and Piala AFF, and slot games. If verification is delayed, our support team will notify you of the reason and next steps.

Deposits and Withdrawal Terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums and processing times vary by method. We do not charge deposit fees; payment providers may apply their own charges.

Withdrawals are processed subject to account verification and anti-fraud checks. We do not guarantee withdrawal timelines; processing depends on your bank and payment provider. If a withdrawal is delayed, contact our support team with your transaction ID. Withdrawal requests cannot be reversed once submitted.

Bonus and Promotion Terms

captain 77 offers welcome bonuses and ongoing promotions to new and existing account holders. All bonuses are subject to terms: they may carry wagering requirements, game restrictions, or expiry dates. We communicate bonus terms clearly at the time of offer. Bonuses cannot be withdrawn as cash; they are credited as account credit and must be played through according to stated conditions.

We reserve the right to cancel or modify promotions at any time. If you believe a bonus was applied incorrectly, our support team will review your account and correct any error.

Responsible Use and Account Limits

We provide tools to help you manage your account. You may Account controls, session time limits, or request a temporary account pause. These tools are available in your account settings. If you wish to close your account permanently, contact our support team.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Dispute Resolution

If you have a complaint about a transaction, game outcome, or service issue, contact our support team with details. We investigate disputes within standard response windows and communicate our findings in writing. If you are not satisfied with our response, you may escalate the matter through our formal complaints process.

We aim to resolve disputes fairly and transparently. Our support team operates in multiple languages and is available via email and in-app messaging.

Data Protection and Privacy

We protect your personal data using industry-standard encryption and secure storage practices. Your account information, payment details, and transaction history are encrypted and accessible only to authorized staff. We do not share your data with third parties except where required by law or to process your transactions (e.g., payment providers, identity verification services).

For full details on how we collect, use, and protect your data, see our privacy policyYou may request access to your personal data or ask us to delete it, subject to legal retention requirements.

We enforce these terms consistently to ensure a fair and secure experience for all account holders on captain 77.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or operational practices. We will notify you of material changes via email or in-app notification. Your continued use of captain 77 after such notification constitutes acceptance of the updated terms.

If you have questions about these terms or our policies, our support team is available to assist. We operate across Jakarta, Surabaya, Bandung, Medan, and Semarang, serving users throughout supported regions. Contact us via email or in-app messaging for clarification on any point.