captain 77 Privacy Policy

This page describes what we collect when you use captain 77 and how we keep that data protected. We at captain 77 collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. Your data is encrypted and stored securely; we do not sell it to third parties.

Our privacy practices comply with applicable data protection standards. We are transparent about what we collect, why we collect it, and how long we retain it. If you have questions about your data or wish to exercise your rights, our support team can assist you in your preferred language.

What We Collect

We collect information in several categories. When you open an account on captain 77, we collect your email address, full name, date of birth, and phone number. During identity verification (KYC), we collect copies of your national ID, passport, or driver's license, and proof of address such as a utility bill or bank statement. We also collect payment information: the bank account or mobile wallet details you provide for deposits and withdrawals.

We collect behavioral data as you use captain 77: which games you play, your betting patterns, session duration, and device information (operating system, browser type, IP address). We use cookies and similar tracking technologies to remember your preferences and improve your experience. We do not collect biometric data or sensitive health information.

How We Use Your Data

We use your data to operate captain 77 and fulfill our obligations to you. We verify your identity to comply with anti-money-laundering regulations and prevent fraud. We process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) using your payment information. We use your email and phone to send account notifications, withdrawal confirmations, and support responses.

We analyze your activity to detect suspicious behavior, prevent account abuse, and improve our platform. We may contact you about promotions or service updates, but only if you have opted in. We do not use your data to make automated decisions that significantly affect you (such as account suspension) without human review.

Third-Party Processors and Data Sharing

Our servers may sit outside your jurisdiction. We use third-party processors to handle specific functions: payment providers process your deposits and withdrawals; identity verification services validate your KYC documents; email and SMS providers deliver our communications. We share only the data necessary for each processor to perform their function. We do not sell your data to advertisers or data brokers.

We may disclose your data if required by law, court order, or government request. We may also share data with our legal and compliance teams to investigate fraud or enforce our terms. In the event of a merger or acquisition, your data may be transferred as part of that transaction, and we will notify you of any material change in how it is used.

Data Retention and Your Rights

We retain your personal data for as long as your account is active and for a period afterward to comply with legal obligations. Identity documents are retained for at least five years. Transaction records are kept for seven years. You may request access to your data, ask us to correct inaccuracies, or request deletion, subject to legal retention requirements.

To exercise your rights, contact our support team with your account details and a clear description of your request. We will respond within standard response windows. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

Cookies and Tracking

We use cookies to store your login session, remember your preferences, and track your activity on captain 77. Essential cookies are necessary for the platform to function; you cannot disable them. Preference cookies remember your language and display settings. Analytics cookies help us understand how users interact with our platform. You may disable non-essential cookies in your browser settings, but this may affect your experience.

We are transparent about what we collect and committed to protecting your data with industry-standard encryption and secure storage practices.

Security Measures

We protect your data using SSL encryption, secure password hashing, and restricted access controls. Our servers are monitored for unauthorized access. We conduct regular security audits and penetration testing. However, no system is completely secure; we cannot guarantee absolute protection against all threats.

You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, contact our support team immediately. We operate across Jakarta, Surabaya, Bandung, Medan, and Semarang, and our support team is available via email and in-app messaging to assist with security concerns or data requests.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of captain 77 after such notification constitutes acceptance of the updated policy. If you do not agree with any change, you may close your account.